Buyer Frequently Asked Questions
What is Patternbank?
Patternbank is the go-to resource for all things Print, Pattern and Trend Forecasting. You are able to buy designs from some of the best designers in the business for use in your personal or commercial projects. We also sell a range of highly respected Trend Reports covering all aspects of the Print, Pattern and Graphics world.
Do I need to join?
To browse the Standard License part of the studio you don't need to join but if you want to purchase a design you will need to create an account. Joining also enables you to create your own lightboxes, follow your favourite designers and receive our special offers and freebies occasionally. Sign up by hitting 'Join Now' at the top right of the screen its free to join.
How do I use Patternbank?
Once you have joined you are able to purchase any of the royalty-free Standard/Extended License patterns, Exclusive Premium License designs and Trend Reports. All our transactions go through PayPal (you do not need a PayPal account to make a payment through PayPal).
What is a Lightbox?
Our Lightbox feature allows users to save and store designs for review(similar to Boards within Pinterest). This Lightbox feature is ideal if you are building a seasonal collection. You can easily name Lightboxes to help you manage your purchases. Also you are able to share Lightboxes with colleagues - just copy the url link.
Can I use a Patternbank design on products for resale i.e. on a dress, swimwear, mug & cushion?
If you are purchasing a design to use on a commercial product for resale, you will need to purchase the design as an Extended License design. A Standard License design purchase does not allow use on products for resale. See our License info
What is Patternbank Premium?
Premium Exclusive License designs are sold with a one-off exclusive license, once a design is sold it is instantly removed from the site. To access and buy Premium designs you simply need to create a free account by hitting 'Join Now' at the top right of the screen.
Can I upgrade a Standard design to a Premium exclusive design?
If you see a design that you would like to purchase as a Premium Exclusive license. We can check if the design has not been sold so you have exclusivity, then we can upgrade it to Premium License. Contact us at firstname.lastname@example.org and we will assist.
Can I upgrade a Standard design to a Extended License?
If you have purchased a Standard License (which does not allow the design to be used for commercial production/resale items) and you would like to use the design on commercial product you will need to upgrade to an Extended License. Please email email@example.com with your invoice details so we can organise the upgrade.
Can I get a design put in repeat or adjust it?
If you see a design that is not in repeat or you would like it modified slightly then contact us at firstname.lastname@example.org and we'll do our best to help.
What file type will I receive
If you purchase a Standard License bitmap image on the Patternbank Studio you will recieve a JPEG image at the size you specified when purchasing. This file can be opened in packages such as Adobe Photoshop.
Extended Licence purchases(Items for Resale) now offers layered Adobe Photoshop PSD files or Adobe Illustrator EPS/AI files depending on the file type. This license also includes any additional Assets that the designer has uploaded - i.e. extra colourways, preparatory works & scans.
In the Premium Exclusive License section of the site, if you purchase a bitmap file you will usually receive the layered Adobe Photoshop document (PSD) which will enable you to customize the design further. The PSD files will be supplied within 24-48hrs as we do not hold the PSD files on our servers due to file sizes. *Newer designs with the five product visuals have all files ready for instant download. When purchasing a Premium Vector file, a EPS file is downloaded which is editable in packages such as Adobe Illustrator.
Are Trend Report sales final?
Since the reports are viewed online and available for download, all trend report sales are final and non-refundable.
Returns & Refunds on patterns?
Downloadable Standard/Extended/Premium License patterns are not returnable or refundable once they have been purchased/downloaded, for obvious reasons. If your purchase is proven defective and you notify us within 10 days of your purchase, we will either provide a replacement/update to that item or refund your transaction.
Any other questions? You can email us at email@example.com