Buyer Frequently Asked Questions
What is Patternbank?
Patternbank is the go-to resource for all things Print, Pattern and Graphics. You are able to buy designs from some of the best designers in the business for use in your personal or commercial projects. We also sell a range of highly respected Trend Reports covering all aspects of the Print, Pattern and Graphics world.
Do I need to join?
To browse the Stock part of the site you don't need to join but if you want to purchase a design you will need to create an account. Joining also enables you to create your own lightboxes, follow your favourite designers and receive our special offers and freebies occasionally. Sign up by hitting 'Join Now' at the top right of the screen its free to join.
How do I use Patternbank?
Once you have joined you are able to buy any of the royalty-free patterns and the Trend Reports, however you do need to apply to view and buy designs in the Premium section of the site. All our transactions go through PayPal (you do not need a PayPal account to make a payment through PayPal). If you see a Stock design and would like it with an exclusive license please email firstname.lastname@example.org and we can usually arrange that.
What is Patternbank Premium?
Premium designs are sold with a one-off exclusive license, once a design is sold it is instantly removed from the site. This section of the site is a members-only area where you need to apply for access. Patternbank reserve the right to deny access to this exclusive collection. You can apply by visiting the Premium Area.
Can I upgrade a Stock design to Premium?
Can I upgrade a Stock design to a Premium exclusive design?
If you see a design that you would like to purchase as a Premium Exclusive license. We can check if the design has had no sales so you have exclusivity, then we can upgrade it to Premium. Contact us at email@example.com and we will assist.
Can I get a design put in repeat or adjust it?
If you see a design that is not in repeat or you would like it modified slightly then contact us at firstname.lastname@example.org and we'll do our best to help.
What file type will I receive
If you purchase a stock bitmap image on the Patternbank Studio you will recieve a JPEG image at the size you specified when purchasing. This file can be opened in packages such as Adobe Photoshop. If you purchased a Vector file you will receive an EPS which can be opened in packages such as Adobe Illustrator.
In the Premium (members only) section of the site, if you purchase a bitmap file you will usually receive the layered Photoshop document (PSD) which will enable you to customize the design further. The PSD files will be supplied within 24-48hrs as we do not hold the PSD files on our servers due to file sizes. When purchasing a Premium Vector file, an EPS file is downloaded which is editable in packages such as Adobe Illustrator.
Are Trend Report sales final?
Since the reports are viewed online and available for download, all trend report sales are final and non-refundable.
Returns & Refunds on patterns?
Downloadable stock patterns are not returnable or refundable once they have been downloaded, for obvious reasons. If your purchase is proven defective and you notify us within 10 days of your purchase, we will either provide a replacement/update to that item or refund your transaction.
Any other questions? You can email us at email@example.com